Question 1

What equipment do I need?

Accepted Answer

You will need a smartphone, tablet, laptop, or computer that has a webcam. Headphones are optional, but useful for privacy reasons. Make sure your device is charged.

Question 2

What do I need to bring?

Accepted Answer

Your device, a drink, headphones if you wish, pen and paper, and bring whatever was asked to bring from your therapist prior to session. Of course whatever you would like to show or have something that brings you comfort.

Question 3

What do I do during Teletherapy?

Accepted Answer

Your virtual sessions are run just like in-person therapy. You’ll have uninterrupted time to share and heal, with the same amount of support and attention from your therapist.

Question 4

Do you need any special software?

Accepted Answer

You will need to download the Google Meets app if you are using your smartphone.

Question 5

I am worried about privacy...

Accepted Answer

During our teletherapy sessions, I will continue to monitor for privacy on my end. Find a quiet place where you can feel free to say what’s on your mind. If there is no such opportunity in your home, consider sitting outside, with headphones, or in your car.

Question 6

What if I can’t hear you or you can’t hear me?

Accepted Answer

Check your volume and microphone settings on your computer or end the call and log back on (works a charm ;)

Question 7

What if the network keeps getting stuck?

Accepted Answer

Turn your wifi on and off on your computer or modem or end the call and log back on (works a charm ;)

Question 8

What do I need to tell me during the first session?

Accepted Answer

I will guide you throughout the first session, there is nothing specific you need to ask or tell me. I always recommend you think about some things you may want clarification on or something you want to get off your chest or wonder about or ask about me - it’s always welcomed!

Question 9

What if I have questions before the first or before any therapy session?

Accepted Answer

Just email away! I am always available to support you and answer any of your questions or concers and I will reply asap :)

Question 10

What is the cost?

Accepted Answer

Please refer to our fees and booking page. 
Therapy fees are subject to the appropriate therapy price per your location

Question 11

What is your availability?

Accepted Answer

Please refer to our bookings page to check availability for your initial session or feel free to email us!

Question 12

How do children manage virtual therapy?

Accepted Answer

Our virtual therapy services are interactive; including play and art therapy. Children and teens have found online therapy to be less intimidating, in their safe and comfortable space, with ease and convenience.

Question 13

What age groups do you work with?

Accepted Answer

We work from ages 5 to 27 years.

FAQ

Frequently Asked Questions